At Luxterzy Shop, we strive to provide a seamless shopping experience. If you need to cancel your order, please review our cancellation policy below:
Order Cancellation:
- Before Shipment:
- You can cancel your order free of charge if it has not yet been shipped. To cancel, please contact us as soon as possible via phone at +84 867652492 or email us at [email protected].
- Please provide your order number and the reason for cancellation to expedite the process.
- After Shipment:
- If your order has already been shipped, we unfortunately cannot cancel it. However, you may be eligible for a return or exchange once you receive your order. Please refer to our Return & Exchange Policy for more details.
Refunds:
- Once your cancellation request is confirmed, we will process your refund within 3-5 business days. The refund will be issued to the original method of payment used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.
Special Conditions:
- Pre-Order or Customized Items:
- Orders for pre-order or customized items cannot be canceled once production has started. Please contact our support team for more information if you have any concerns about these orders.
Contact Us:
If you have any questions or need assistance with your order cancellation, please feel free to reach out to our customer support team:
- Phone: +84 867652492
- Email: [email protected]
We are here to help and will do our best to accommodate your needs. Thank you for shopping with Luxterzy Shop!