At Luxterzy Shop, we prioritize customer satisfaction and want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, please review our refund policy below:
Eligibility for Refund:
- Timeframe:
- You may request a refund within 30 days of receiving your order. After this period, unfortunately, we cannot offer you a refund.
- Condition:
- To be eligible for a refund, items must be returned in their original condition, unworn, unwashed, with all original tags and packaging intact.
- Certain items, such as undergarments, swimwear, or any personalized/customized items, are non-refundable unless they arrive damaged or defective.
Process for Requesting a Refund:
- Contact Us:
- Send an email to [email protected] with your order number and a brief description of the reason for the refund request. You may also contact us via phone at +84 867652492.
- Approval:
- Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, we will provide instructions for returning the item.
- Return Shipping:
- You will be responsible for paying the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing:
- Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [email protected].
Exchanges:
- If you received a defective or damaged item and would prefer an exchange, please contact us directly. We will be happy to assist you with the exchange process.
Non-Refundable Items:
- Gift cards
- Final sale items
- Personalized or custom-made products
Contact Us:
For any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team:
- Phone: +84 867652492
- Email: [email protected]
We are committed to ensuring that you have a positive shopping experience with us. Thank you for choosing Luxterzy Shop!