At Luxterzy Shop, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a flexible return policy to make the process as smooth as possible. Please read our return policy below:
Eligibility for Returns:
- Return Period:
- You may return items within 30 days of receiving your order for a refund or exchange.
- Condition of Items:
- Items must be returned in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. We cannot accept returns for items that show signs of wear, alteration, or damage.
- Non-Returnable Items:
- The following items are not eligible for return unless they arrive damaged or defective:
- Undergarments and swimwear
- Custom-made or personalized items
- Final sale or clearance items
- The following items are not eligible for return unless they arrive damaged or defective:
How to Initiate a Return:
- Contact Us:
- Please email us at [email protected] with your order number and reason for the return. You can also call us at +84 867652492 for assistance.
- Return Authorization:
- After receiving your return request, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back to us. Unauthorized returns may not be accepted.
- Packaging:
- Please ensure that the item is securely packed to prevent damage during shipping. Include the RA number and original receipt or proof of purchase in the package.
- Shipping:
- You are responsible for the cost of return shipping unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Processing Your Return:
- Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you will receive a confirmation email, and we will process your refund or exchange.
- Refunds:
- If you choose a refund, it will be issued to the original payment method within 5-7 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
- Exchanges:
- If you would like to exchange an item for a different size or color, please indicate your preference in your return request. Exchanges are subject to product availability.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at [email protected] or call +84 867652492. We will work with you to resolve the issue promptly, including providing a prepaid return shipping label and a replacement or full refund.
Contact Us:
For any questions or concerns regarding your return, please do not hesitate to reach out to our customer support team:
- Phone: +84 867652492
- Email: [email protected]
We are committed to ensuring a smooth and satisfactory return process for all our customers. Thank you for shopping with Luxterzy Shop!