At Luxterzy Shop, we are committed to delivering your order promptly and efficiently. Please review our shipping policy to understand our procedures and services for delivering your items.
Shipping Destinations:
- We currently ship within Vietnam and to selected international destinations. If you are unsure whether we ship to your location, please contact our customer service team at [email protected].
Shipping Options & Delivery Times:
- Domestic Shipping (Vietnam):
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
- Free Shipping: Orders over 1,000,000 VND qualify for free standard shipping within Vietnam.
- International Shipping:
- Standard International Shipping: 7-14 business days, depending on the destination.
- Express International Shipping: 3-7 business days, depending on the destination.
- Please note that delivery times may vary due to customs processing or unforeseen delays.
Shipping Costs:
- Shipping costs are calculated based on the weight of the package, the shipping method selected, and the destination. The exact shipping cost will be displayed at checkout before you complete your order.
- Free Shipping: Available on orders over a certain amount as specified in the promotion details.
Order Processing Time:
- All orders are processed and shipped within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can use this information to check the status of your shipment at any time.
Customs and Duties:
- For international orders, customs duties and taxes may apply depending on the destination country’s regulations. These fees are the responsibility of the customer and must be paid upon receipt of the shipment. Please check with your local customs office for more information.
Failed Delivery or Incorrect Address:
- Please ensure that your shipping address is accurate and complete. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipping the item.
Lost or Damaged Packages:
- If your package is lost or damaged during shipping, please contact us immediately at [email protected] or call +84 867652492. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
Contact Us:
If you have any questions or concerns regarding our shipping policy or need assistance with your order, please do not hesitate to reach out to our customer support team:
- Phone: +84 867652492
- Email: [email protected]
We appreciate your business and will do our best to provide a smooth and timely delivery for your purchases. Thank you for choosing Luxterzy Shop!